Privacy Policy
This notice explains how Drive Chauffeur collects, uses and protects personal information when you make an enquiry, request a quotation, arrange a journey or use our website.
We aim to handle personal information responsibly and only use it for legitimate business purposes connected with enquiries, quotations, bookings, customer service, website operation and legal or administrative requirements. This policy should be read alongside any cookie notice or consent controls shown on the website.
1. Who we are
Drive Chauffeur provides chauffeur and private-hire transport services. For questions about this privacy notice or how your personal information is handled, contact us at admin@drivechauffeur.co.uk or call 01483 725155.
Drive Chauffeur is registered with the Information Commissioner's Office under registration number ZC076680.
2. Information we may collect
The information we process depends on how you interact with us. It may include:
3. How we use personal information
We may use personal information to respond to enquiries, prepare quotations, arrange and manage chauffeur bookings, communicate about journeys, provide customer service, administer business accounts, maintain business records, protect our website and services, and comply with legal or regulatory obligations.
We do not use information submitted through a quote form simply to send unrelated marketing unless there is an appropriate lawful basis for doing so.
4. Lawful bases
Depending on the circumstances, our lawful basis for processing personal information may include:
- Contract: where processing is necessary to take steps at your request before entering into a contract or to provide an agreed service.
- Legitimate interests: where reasonably necessary to operate, administer and protect our chauffeur business, respond to customers and maintain appropriate records, provided those interests are not overridden by your rights.
- Legal obligation: where information must be processed or retained to meet a legal or regulatory requirement.
- Consent: where we specifically ask for consent and consent is the appropriate lawful basis.
5. Sharing personal information
We do not sell personal information. Information may be shared where reasonably necessary to provide or administer a service, operate the website, meet professional or legal requirements, or protect our legitimate interests.
This may include service providers that support website hosting, forms, email, analytics or other business systems, and professional advisers or public authorities where disclosure is required or appropriate. Journey information may also need to be made available to the chauffeur or transport provider responsible for carrying out the booked service.
Where third parties process personal information on our behalf, we expect appropriate data-protection and security arrangements to be in place.
6. Cookies, analytics and website technology
Our previous policy stated that we did not use cookies for internal tracking while also referring to Google Analytics. Analytics and other third-party website tools can themselves use cookies or similar technologies, so the exact wording of this section needs to match the technology currently active on the website.
Where non-essential cookies or similar technologies are used, visitors should be given appropriate information and consent choices where required. Please refer to the website's cookie notice or consent controls for the current position.
7. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. The website uses HTTPS/SSL encryption to protect information while it is transmitted between a visitor's browser and the website.
No website, email system or internet transmission can be guaranteed to be completely secure, so security measures are reviewed as appropriate rather than described as an absolute guarantee.
8. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, responding to enquiries, maintaining appropriate business and financial records, resolving disputes, and meeting legal or regulatory requirements.
Retention periods can differ according to the type of information and the reason it is held. Records are deleted or anonymised when they are no longer required, subject to applicable legal and business requirements.
9. International data transfers
Some website or business service providers may process or store information outside the United Kingdom. Where personal information is transferred internationally, appropriate safeguards should be used where required by UK data-protection law. The precise position depends on the service providers currently used by Drive Chauffeur.
10. Your data-protection rights
Depending on the circumstances and the lawful basis being used, UK data-protection law may give you rights in relation to your personal information, including rights of access, correction, erasure, restriction, objection and data portability.
If processing is based on consent, you can withdraw that consent. Withdrawal does not affect processing that was lawful before consent was withdrawn.
To exercise a data-protection right, contact admin@drivechauffeur.co.uk. We may need to verify your identity before responding to a request.
11. Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue. You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data-protection regulator.
12. Changes to this privacy policy
We may update this privacy policy when our services, website technology, data practices or legal requirements change. The current version should remain available on this page and should be reviewed periodically to ensure it accurately reflects how personal information is handled.
Questions about your personal information?
Contact Drive Chauffeur about this policy or a data-protection request.